Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

How can I get a quote?

Simply visit the signup flow to book a cleaning estimate and provide information about your house and schedule and we will set up time to meet you in person to quote the job.

Does someone have to visit my house before I can book a cleaning?

No. Based on the size of the house, number of people & pets, and the scope of the job we will give you a free price quote (usually a range) over the phone. Don’t worry it only takes a few minutes.

Are cleaning supplies included?

Yes. Cleaning supplies are included by default. This ensures your cleaner uses the best products that get the job done.  If you have certain products you prefer just supply them to the cleaners at the time of scheduled cleaning.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation.

Scheduling Questions

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Payment is expected once cleaning is complete and paid through method agreed upon at time of booking.

Cleaning Questions

HOW MANY CLEANERS DO YOU SEND?

Usually one to two cleaners are sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.